1.1. Snug Technologies Pty Ltd (ACN 616 484 292) (Snug) and it’s related Bodies Corporate is committed to safeguarding the privacy of its members and the users of its website, www.snug.com. It therefore adheres to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
1.2. This policy explains what personal information Snug collects, and how it is collected, used, disclosed and stored.
2.1. For the purposes of this policy, “personal information” includes information about an individual where the identity of that individual is apparent or could reasonably be ascertained.
3.1. Snug collects a range of personal information in order to provide its services to you, communicate with its members and improve the range of services it offers.
3.2. The types of personal information we collect from you will depend upon the services you obtain from us.
3.3 For all Members, the information we collect includes your contact details (such as your phone number, physical address, postal address and email address), photo identification, your credit card information, tenancy information and your transaction history with us. We may also collect additional information, including the following:
3.4. Credit card information is securely processed by our payment processing partner and is not stored by us. However, we may store the Bank Account details you provide if you select financial services such as bond and rent transactions.
3.5. We may also collect other personal information that you voluntarily communicate to us when you interact with us, such as when you provide us with your feedback or if you respond to surveys and/or promotions, or communicate with our customer support.
3.6. Some information that is requested is “optional” and some is “mandatory”. Where information is “mandatory”, you can choose not to provide the requested information, however this will mean that you may be prevented from obtaining certain services from us.
4.1. Snug collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you respond to surveys, when you respond to questions we ask of you when you create a membership account with us, when you access our website and when we provide our services to you.
5.1. Snug uses the personal information it collects to provide you with information, updates and to provide you with our services. Depending upon the nature of your Membership, these services may include, but are not limited to, matching Owners with potential Renters, the collection of rent and our marketplace services which enable Members to interact with and provide services to each other.
5.2. Snug may also use your information in order to improve the products and services we offer to you and to better understand your needs. We may make you aware of these new and additional products, services and opportunities.
5.3. Snug also anonymises information provided by Members and analyses information on a collective basis in order to identify trends and market insights. These trends and insights are shared with our Members.
5.4 Snug may also use your personal information to contact you by a variety of methods including, but not limited to telephone, email, sms or mail. If you do not wish to be contacted by Snug by any of these means, please contact us at email@example.com.
6.2. We reserve the right to disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
6.3. We may also use your personal information to protect our business, the copyright, trademarks, legal rights, property or safety of Snug, its websites, our Members and third parties. This could include disclosing your information as a part of any investigation where we have reason to suspect that you have committed a breach of our terms and conditions or engaged in unlawful activity.
6.4. If there is a change of control in our business, or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality.
6.5. nformation that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
7.1. Snug is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. This includes the use of SSL encryption.
8.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at firstname.lastname@example.org.
8.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
9.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to email@example.com or to our office address listed on our contact page.
11.1. In additional to personal information, Snug also collects other, non-identifiable, information when you visit our websites. This information includes:
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