Lodging a complaint

Customer satisfaction is our priority and we take complaints seriously.

If you are dissatisfied with a Snug service for any reason, please contact our customer service team in the first instance.

Contact Snug

If you are not satisfied with the response provided by our customer service team and you wish to progress the matter and lodge a complaint, please visit submit a complaint online. We will try to resolve the complaint within 10 business days.

Lodge Complaint
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