Getting started on Snug is easy

Our friendly team helps you from set up to success.

Onboard at your pace without hassles

We help you every step of the way.


Join Snug (5 minutes)

We'll create your team account within 2 hours and send you a series of email walkthroughs to guide you along the way. Your team's Apply Link will be active, so you can start getting applications immediately.


Set Up Call (45 mins)

Our amazing account management team will organise a 30 min video call to walk through your business settings and preferred configuration for Snug.


Training (45 mins)

Select the training option that suits your team best, from a bespoke 1:1 team training session, twice-weekly webinars, or self-directed Academy videos. For large teams, we recommend two training sessions; first Applications, then Viewings.

Go live

Start receiving applications, and when ready, turn on inspection bookings. We'll check in regularly through the first month, or you can reach us via our Support channels anytime.

We’ll help you get the most from Snug

Our expert Account Managers provide account optimisations to ensure your team is getting the most from Snug.

Book a Call

You choose a day/time for a 30 minute video call

Review account

Snug reviews your team account and prepares a written report

Discuss report

Together we'll discuss the report and help you implement desired settings

Support is free. Let's talk!

When you're happy, we're happy.

Live Chat

Got a quick question?

We're on chat 9am to 5.30pm EST

Email Tickets

Need help with an issue?

Send an email and we'll reply within minutes.

Book a call

Choose a 15 or 30min video support calls with a Snug Specialist, free of charge.

Common Questions

Some teams go live within 1 business day. Other large teams like to step out the process and might take around 2 weeks. No rush, whatever works best for your business.

Yes, we integrate with the leading property uploaders, CRMs and other property technology.

Yes, upgrade or downgrade anytime, effective on your next billing cycle.

Yes, we love hearing feedback from customers. What's great ,what can be improved? Tell us! Each week we implement around 20-30 updates so let's us know how we can help your team grow.

Yes, some templates such as Lease Offer are fully customisable. Other templates and SMS have been optimised using your property and business settings for leasing funnel efficiency, customer experience and effective delivery on mobile.

Snug hosts twice weekly group training webinars for new staff members or alternatively watch the 'New User Training' video in Academy.

Switching from an Inspection Booking System?

From 50 properties to 5000 properties. We've helped over 26000 offices switch from outdated clunky, complex and costly systems to Snug.