Everyone deserves secure, stable and affordable housing. At Snug, we're working with community housing partners to help deliver better housing outcomes.
We've designed easier online application forms, that are mobile friendly, social for houshold groups and designed for accessibility. If needed scanned paper forms can be uploaded to the platform.
Renters receive notifications about the progress of their application by email and sms or in-app alerts.
Renters can choose to create, complete and reuse their Snug Profile subject to your organisations settings for optional or mandatory information.
Protecting the data and privacy of consumers and our clients is our highest priority. We automatically delete sensitive information and data at 60 days. Read more about our best practices, policies and procedures to help keep the community safe online.
Renters can create a household, apply together and receive notifications about your other upcoming properties.
Our customer service team is available 6 days a week from 9 to 5.30pm (AEST) to help renters via chat, email and call back.
Snug supports your Gross Income tables with adults/children calculations to enable applicants to be screened based on income eligibility requirements for housing categories.
Easily set your required information to guide applicants to submit complete applications. Ensure every enquirier and application receives your required documentation with Application Attachments via Snug.
Rather than receive uploaded Identity, clients can reduce risk by enabling Sighted ID.
Snug enables faster, fairer selection with market leading ballot selection ticketing system, subject to your eligibility criteria, income limits to deliver unbiased, non-discriminatory selection of succesful applicants. Set the number of tickets to be selected and held as reserve on a per property basis.
A suite of messaging features helps you keep customers informed of new listings, viewings and application progress with template and custom messages.
Seamlessly enable anniversary assessments with renters reusing their Snug profile and updating information for eligibility for lease renewals.
Turn off the Snug Match Score for your ballot properties.
Add rental listings via your property advert uploader or quickly manually add an off market property with private links to invite select cohorts eg. housing register waitlist
Snug supports your Gross Income tables with adults/children calculations to enable applicants to be screened based on income eligibility requirements for housing categories.
* Customisation available to meet your requirements
We've worked with providers in the community housing, affordable housing and NRAS to create range of solutions for affordable housing providers that help deliver: housing access and equality of opportunity as well as business efficiency.
Overloaded with administration? Reduce manual repetittive tasks, reduce stress and improve turnaround times with Snug's streamlined leasing workflow.
Ensure you capture the information you require such as Disclosures
At anytime you can delete your information or profile
Bulk action processing and automation can help your organisation dramatically improve efficiency. That means faster responses to applicants and reduced vacancy or time on market.
Bulk action processing and automation can help your organisation dramatically improve efficiency. That means faster responses to applicants and reduced vacancy or time on market.
Access reports on KPIs such as days on market, vacancy, rent as well as insights on leasing performance and applicant cohorts to satisfy stakeholder reporting requirements.
Community housing providers enjoy a 10% discount on our subscription plans. Visit snug.com/pricing
Snug helped NAHC deliver easier and more effiicent application process for their clients as well as reduce administration by implementing anniversary applications.
Snug assisted VARC deliver the ballot application solution for Homes Victoria's affordable housing program.
We were facing huge enquiry and application volumes and customers frustrated with slow administration processes. Snug helped us transform our customer experience and slash the workload. We've reduced the turnaround time for approvals and it's little wonder our team loves using Snug.
etc
' stroke-width='2' stroke-linecap='round' stroke-miterlimit='10' d='M4 8h24M4 16h24M4 24h24'/%3E%3C/svg%3E)